Last updated: April 11, 2026

My Silver Spring Best Twins Mover (“Company,” “we,” “us,” or “our”) operates https://myssbesttwinsmovers.com (the “Website”) and offers moving and related services (the “Services”). By visiting or using this Website or our Services, you acknowledge and agree to the practices described in this Privacy Policy regarding how your information is collected, used, and managed.

1. Information We Collect

Depending on how you interact with us, we may collect the following categories of information:

Personal identifying details, including your full name, phone number , email address [email protected], and service location when you request an estimate or get in touch with our team.
Move-specific information, such as origin and destination addresses, the scope and type of relocation, preferred service dates, item inventory details, and any special instructions you choose to share.
Automatically collected technical data, including IP address, browser type, device identifiers, pages viewed, session duration, and referring URLs gathered through cookies, server logs, and similar tracking tools.
Records of communication, including messages submitted through our online forms, emails directed to [email protected], and calls made to .

We do not seek to collect sensitive personal information unless you voluntarily provide it and such information is genuinely required to deliver our Services.

2. How We Use Your Information

The information we gather may be used for the following purposes:

To generate estimates, confirm bookings, and carry out the moving and related Services you have requested.
To respond to inquiries, manage scheduling, and deliver ongoing customer support throughout your move.
To handle payments in a secure manner and to identify, investigate, or prevent potentially fraudulent activity.
To operate, maintain, and continuously improve the Website and Services by monitoring performance and understanding how visitors interact with our platform.
To meet legal and regulatory requirements and to respond appropriately to lawful requests from government or enforcement bodies.

We may also send service-related notifications, appointment confirmations, and occasional promotional messages. You may opt out of marketing communications at any time.

3. Legal Grounds for Processing

Where applicable law requires it, we process personal information on one or more of the following legal bases:

Your explicit consent, for example when you complete a contact form or agree to receive marketing communications from us.
Contractual necessity, when processing is required in order to deliver the Services you have requested from us.
Legal compliance, when processing is necessary to fulfill obligations imposed by applicable law or regulation.
Legitimate business interests, such as improving service quality and safeguarding against fraudulent activity, provided those interests do not outweigh your fundamental rights and privacy expectations.

4. Cookies and Similar Technologies

We make use of cookies and comparable tracking technologies for the following purposes:

To store your preferences and deliver a more consistent, personalized experience each time you visit our Website.
To evaluate how users navigate https://myssbesttwinsmovers.com and identify opportunities to improve its functionality and overall performance.
To support Website security and detect unusual or unauthorized access patterns.

You may adjust or disable cookies through your browser settings at any time. Please note that doing so may limit access to certain features or sections of the Website.

We do not share your personal information except in the following limited circumstances:

With vetted third-party service providers — including payment processors, website hosting companies, analytics platforms, and communication tools — who support our operations and are contractually bound to handle your data responsibly.
With moving crews, subcontractors, or affiliated service partners where disclosure is necessary to carry out the Services you have booked.
When we are legally required to do so by applicable law, judicial order, or a valid request from a government or regulatory authority.
In the event of a business merger, acquisition, asset sale, or similar corporate transaction, where personal information may be transferred as part of that transaction.

We do not sell your personal information to third parties. Where any disclosure qualifies as a “sale” or “sharing” under applicable privacy legislation, we will honor any opt-out rights available to you under that law.

6. Data Security

We apply reasonable administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, disclosure, modification, or loss. That said, no method of internet transmission or digital storage can be guaranteed to be fully secure under all circumstances.

7. Data Retention

We keep personal information only for as long as is reasonably necessary to fulfill the purposes set out in this Privacy Policy, satisfy applicable legal requirements, resolve any disputes that may arise, and enforce our agreements. Once information is no longer needed, we will securely delete or anonymize it in an appropriate manner.

8. Your Privacy Rights

Subject to your location and the privacy laws applicable to you, you may have the right to:

Request access to the personal information we hold about you.
Ask us to correct any personal information that is inaccurate or incomplete.
Request that we delete your personal information, except where retention is required by law or other legitimate grounds.
Object to or request that we limit specific types of data processing activities.
Withdraw your consent for marketing communications or certain data-sharing activities at any time.

To make use of any of these rights, please contact us using the information provided below. We may ask you to verify your identity before we can process your request.

To stop receiving marketing emails, you may use the unsubscribe link included in any of our messages or reach out to us directly at [email protected].

9. Children’s Privacy

Our Website and Services are designed for adults and are not intended for children under the age of 13. We do not knowingly collect or solicit personal information from anyone under 13. If you have reason to believe that a child has provided us with personal information, please contact us and we will take prompt steps to remove that data from our records.

10. Links to Third-Party Websites

Our Website may include links to external websites that are not operated or controlled by us. We are not responsible for the privacy practices, policies, or content found on those sites. We recommend reviewing the privacy policies of any third-party website before submitting personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, technologies, or legal obligations. Any revised version will be published at https://myssbesttwinsmovers.com and will display an updated “Last updated” date at the top. Continued use of the Website following the effective date of any changes will be treated as acceptance of the revised Privacy Policy.

12. Contact Information

For questions regarding this Privacy Policy or to exercise any of your privacy rights, please reach out to us through any of the following:

By phone:
By email: [email protected]
Through the contact form available at https://myssbesttwinsmovers.com

Privacy Policy